Technical Customer Support - 4 Month Contract

Technical Customer Support: 4-Month Contract

Location: Onsite Schedule: MondayFriday | 7:30am4:00pm, 8:00am4:30pm, or 8:30am5:00pm Pay Rate: $24.00/hour

Position Summary

The Technical Customer Support role provides high-quality technical and customer support to internal and external customers in a contact center environment. This position is focused on email-based support and requires strong written communication, attention to detail, and a customer-first mindset. Successful candidates bring solid soft skills, electrical or mechanical aptitude, and a willingness to learn and adapt. This role includes cross-training and hybrid responsibilities across multiple support functions.

Key Responsibilities

• Meet or exceed individual performance metrics and standard work expectations
• Respond to customer inquiries via email with timely, accurate, and professional communication
• Provide technical troubleshooting and support for testing systems and chemistry-based methods
• Handle basic technical and customer support questions from internal and external customers
• Manage customer escalations and partner cross-functionally to drive effective, win-win resolutions
• Serve as a liaison between Technical Support and other teams to share Voice of Customer feedback and support continuous improvement
• Identify and submit sales leads by understanding customer needs, industries, and product applications
• Provide customers with product information, marketing literature, and specification sheets
• Maintain current knowledge of products, industry trends, and competitive offerings
• Build and maintain long-term customer relationships through consistent follow-up
• Support administrative tasks, hybrid duties, and cross-training in areas such as dispatching and site compliance

Required Qualifications

• High school diploma or GED required
• Strong customer service orientation with excellent written communication skills
• High attention to detail and professional email etiquette
• Ability and willingness to learn; comfortable asking questions
• Electrical and/or mechanical aptitude
• Ability to make sound customer-focused decisions and respond quickly to customer needs
• Adaptable to changing expectations, metrics, and responsibilities
• Computer proficiency, including Microsoft Office

Preferred / Nice-to-Have Qualifications

• Experience in customer service, technical support, field service, or call center environments
• Exposure to technical, scientific, or regulated environments
• Familiarity with CRM or ERP systems such as Salesforce or Oracle

Additional Information

• This is an email-only customer support role; associates are not assigned to a phone queue
• Strong soft skills and customer experience focus are essential
• Candidates with electrical or mechanical backgrounds paired with customer service experience tend to excel
• Role requires flexibility and comfort with cross-functional and evolving responsibilities
• IT-focused backgrounds are not a fit for this position