Customer Success Manager – AI-Driven SaaS Product – up to 70K EUR – Utrecht

Come and join our team and play a pivotal role in onboarding and supporting our new clients on our grant writing platform!

A little bit about us:

Applying for grants is often complex and time-consuming. We want to change that and help researchers and companies do what they do best: focus on impactful research and innovation. That's why we started building Grantific, an AI-driven platform that automates the process of writing grant proposals. Our mission is to automate all repetitive and manual actions via our platform, while adding innovative features that help users write better grant proposals.

We are a small fast growing team, but work closely with industry leaders Brainial and Catayze leveraging their knowledge and experience. As we continue to grow, we are now looking for an enthusiastic and customer-focused Customer Success Manager to join our team and help our clients get maximum value from the Grantific platform.

About the Role:

As a Customer Success Manager at Grantific, you will be the main point of contact for our clients after the sales process. You will guide new customers through onboarding, ensure successful adoption of the platform, and build long-term relationships that drive customer satisfaction and retention.

This challenge is perfect for you if you enjoy:

• Leading onboarding processes for new customers and ensure smooth implementation
• Train and support clients in using the Grantific platform; give them the tips and tricks they need to
• Build strong, long-term customer relationships
• Monitor customer engagement and proactively identify opportunities to improve customer success
• Act as the voice of the customer internally and collaborate with product and sales teams
• Resolve customer questions and coordinate support where needed
• Identify upsell and expansion opportunities within existing accounts
• Maintain accurate customer records and onboarding documentation

What we're looking for:

• 2+ years of experience in Customer Success, Account Management, SaaS onboarding, or a similar client-facing role
• Strong communication and relationship-building skills
• Ability to manage multiple clients and projects simultaneously
• Proactive mindset with strong problem-solving abilities
• Experience with SaaS platforms or technology products is a plus
• Comfortable working in a fast-growing and dynamic environment
• Fluent in English (additional languages are a plus)

What we offer:

• The opportunity to work on cutting-edge AI products with real-world impact
• A startup environment with ambitious and driven colleagues
• Freedom and flexibility to do your best work
• Significant growth opportunities as the company scales
• A strong culture of learning, curiosity, and continuous improvement
• Direct impact on innovation and research funding across Europe
• Hybrid working environment with three office days per week in Utrecht
• Competitive salary and secondary benefits package
• Laptop, travel card, and all essential equipment provided
• 30% ruling support available for eligible international hires
• And yes — snacks in the office

Please note: This position is only open to applicants who are based in the Netherlands and able to work regularly from our office in Utrecht. We do not offer visa sponsorship for this position.

We'd love to hear from you. Send your CV and a short motivation to [email protected] and tell us why you would be a great fit for Grantific.