Operations Manager (Moving Industry REQUIRED Sales-Focused)

Job Description

Job Description

OnDemand Movers USA is a fast-growing, top-rated moving company serving Chicago and surrounding suburbs. We are looking for an experienced Operations Manager with a background in the moving industry AND a strong focus on sales and business development.

READ BEFORE APPLYING

This is NOT a standard operations role.

If you have NOT managed operations at a moving company AND are not comfortable with sales/business development, this position is NOT a fit.

We are specifically looking for someone who:

• Has run moving operations (crews, dispatch, scheduling)
• AND is comfortable generating business, building relationships, and closing opportunities

Operations Manager – Key Responsibilities

• Oversee daily operations for 2–6 moving crews, ensuring efficiency, productivity, and service quality
• Create schedules, assign crews, and manage all day-of-move dispatch and real-time adjustments
• Conduct morning dispatch meetings and end-of-day performance check-ins
• Monitor job progress, routes, timelines, and provide proactive customer updates
• Review completed jobs for accuracy in hours, mileage, materials used, and final invoicing
• Track and manage job profitability, on-time performance, and customer satisfaction KPIs
• Maintain inventory of moving equipment and materials (blankets, dollies, straps, shrink wrap, tools, etc.)
• Ensure trucks are clean, fully stocked, properly maintained, and DOT-compliant at all times
• Enforce company policies, safety procedures, and operational standards
• Resolve real-time issues including delays, access challenges, extra stops, equipment needs, and staffing changes
• Support recruiting, hiring, onboarding, and training of movers and drivers
• Maintain fleet readiness and coordinate preventive maintenance and compliance requirements

Sales & Business Development (Growth)

• Actively build referral relationships with:
• Realtors
• Property managers
• Apartment complexes
• Storage facilities
• Senior living communities
• Conduct in-person visits, networking, and outreach weekly
• Identify and close new revenue opportunities
• Develop partnerships that consistently generate booked moves
• Assist in converting inbound leads into confirmed jobs
• Work directly with ownership to increase revenue and market share

This is a relationship-driven, boots-on-the-ground sales role — not just answering phones.

Fleet, Equipment & Team

• Ensure trucks are clean, stocked, and ready daily
• Maintain inventory and equipment
• Coordinate maintenance and DOT readiness
• Lead crews, enforce standards, and maintain accountability
• Support hiring, onboarding, and training

Leadership & Strategy

• Work directly with ownership to improve systems, scalability, and overall company performance
• Implement process improvements to increase efficiency, crew utilization, and profit margins

Qualifications

• 2+ years MANAGEMENT experience at a moving company (REQUIRED)
• Proven experience in dispatching, crew management, and job oversight
• Must be comfortable with sales, networking, and business development
• Strong leadership and communication skills
• Strong decision-making and problem-solving abilities
• Self-motivated and able to work independently with minimal supervision
• Ability to multitask and make quick decisions in a fast-paced environment
• Tech-savvy; able to use CRM tools, scheduling software, GPS, and mobile apps
• Valid driver’s license (CDL not required)
• Ability to lift 50–75 lbs occasionally is a plus
• Must have reliable personal transportation for daily operations and local travel