Team Lead - Operations

Operations Lead – Workflow Automation / RPA Operations Hybrid (2 days onsite monthly), Newark, NJ Right-to-Hire We are seeking an experienced Operations Lead to oversee operational support, production stability, and process optimization for a large-scale workflow automation and robotic process automation environment. This role will lead operational governance across enterprise workflow applications and hundreds of automation robots supporting critical business operations. Responsibilities

• Lead day-to-day operations for enterprise workflow and RPA platforms
• Drive operational stability, monitoring, reporting, and ecosystem health
• Manage production support activities and post-deployment operational readiness
• Oversee reporting dashboards, KPI tracking, and operational trend analysis
• Identify operational gaps and implement process improvements
• Partner closely with business stakeholders and technical teams
• Support technical debt reduction and operational maturity initiatives
• Lead and mentor operations teams supporting enterprise applications

Qualifications

• 8+ years of operations leadership experience
• Experience leading teams of 15-25+ resources
• Strong enterprise application support background
• Experience in workflow automation or RPA(Robotic Process Automation) environments
• Strong understanding of operational reporting and production support processes
• Agile and DevSecOps environment exposure preferred
• IBM BPM / IBM BAW experience a plus

Preferred Backgrounds

• Enterprise workflow operations
• Insurance or healthcare automation environments
• Large-scale production support ecosystems
• RPA operational leadership