Customer Relations - Coordinator II

Carmax - 12800 Tuckahoe Creek Parkway - Responsibilities: Deliver exceptional customer service through phone, social media, and written communication; Lead the Iconic Issue Resolution process by building genuine connections and understanding customer needs; Act as a trusted brand ambassador, navigating escalated concerns to restore confidence and loyalty; Collaborate across departments to ensure seamless resolutions and uphold CarMax quality standards; Mentor and guide associates, influencing creative solutions for complex customer situations