Central Transportation Dispatcher

Job Title

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service.

As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.

Description

It is the mission of Gaston County ACCESS Central Transportation to enhance the quality of life for the citizens and of Gaston County by providing timely, cost efficient, high quality, general public and human service transportation.

Examples of Duties

The anticipated hiring range for this position is $16.88 - $20.04. The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Receive transportation request from the general public and agency representatives via email, telephone or fax.
• Operate a two-way radio for monitoring and communicating with the transporters throughout the day. Maintain a daily dispatch log, documenting all transportation related calls.
• Verify reports to ensure passenger's trip requests are scheduled, and assign scheduled trips to vehicles and transporters.
• Provide general or directional information to the public; interprets departmental or County policies and procedures; receives and screens telephone calls resolving inquiries or complaints for the Lead Dispatcher.
• Type routine letters, memorandum, forms and reports from information provided by the public, rough drafts or notes; operates office equipment.
• Perform any related work as required, including filling in as back up transporter if necessary.

Special knowledge, abilities, skills, physical requirements, and other factors: Proficiency with spreadsheet or database is highly desired

Minimum Qualifications

• High School Diploma or GED.

Additional Information

The applicant selected must undergo a criminal background check and pass a drug screening test prior to employment.

At Gaston County, we are committed to providing equal opportunity to all employees, job applicants, and members of the community we serve. We value diversity, equity, and inclusion, and we strive to create a welcoming and inclusive environment where everyone is treated with respect and dignity.

We do not discriminate on the basis of race, color, religion, national origin, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, disability, genetic information, veteran status, or any other status protected by applicable laws.

Gaston County will not sponsor applicants for work visas.